Site Support Specialist

Location: Clayton, Missouri, supporting the St. Louis office with travel to other regional offices as needed

Company

hirify.global is a large labor and employment law firm with more than 1,100 attorneys and 60 offices across the United States, Europe, Canada, and Mexico.

What you will do

• Provide first- and second-level technology support for attorneys and staff across supported offices.
• Install, repair, image, deploy, and maintain Windows desktops, laptops, peripherals, and user profiles.
• Support hardware including printers, conference room A/V equipment, wireless access points, and server room equipment.
• Troubleshoot desktop and laptop network connectivity, mobile devices, telephone systems, and office technology.
• Maintain accurate equipment inventories and document incidents, resolutions, escalations, and follow-up in the ITSM system.
• Coordinate with service desk, endpoint administration, applications, and infrastructure teams while acting as the local technology liaison.

Requirements

• Four-year technical degree or equivalent work experience.
• At least four years of experience in a technical support position.
• Working knowledge of Dell and Lenovo computers, Microsoft Windows, Microsoft Office, document management systems, mobile devices, and enterprise networks.
• Strong independent analysis, problem-solving, customer service, and communication skills.
• Availability to work at the Clayton, Missouri office and travel to regional offices as needed.

Nice to have

• Law firm experience.
• Microsoft Office, Azure, HDI, ITIL Foundation, or CompTIA A+ certification.
• Experience supporting document management systems, SCCM, or mobile device management.

Culture & Benefits

• Paid time off, sick leave, holidays, and parental leave.
• 401(k) matching and profit sharing.
• Health, dental, vision, and life insurance.
• Health Savings Account and Flexible Spending Account options.
• Tuition reimbursement and an Employee Assistance Program.