IT Support Specialist

Location: Mexico City; full-time onsite

Company

hirify.global is a technology company providing financing and software products for sustainable home solutions, including solar, batteries, HVAC, roofing, windows, and related energy-efficiency products.

What you will do

• Provide level 2 help desk support and answer questions about supported hardware and software.
• Troubleshoot complex technical issues, document resolutions, and identify recurring problem trends.
• Recommend improvements to IT operations and apply enterprise IT best practices.
• Deliver technical training and new-hire orientations.
• Install and maintain hardware and software, including inventory orders and tracking.
• Participate in IT projects, emergencies, and a routine after-hours on-call rotation.

Requirements

• 3–5 years of professional experience in IT support.
• Strong interpersonal and communication skills, including the ability to explain technical topics to nontechnical users.
• Solid knowledge of Windows 10, Microsoft Office, desktop hardware, software applications, operating systems, and LAN connectivity.
• Knowledge of Exchange, Active Directory, DNS, and virtual machines.
• Ability to learn and support new software while managing multiple high-priority tasks under pressure.

Nice to have

• Experience with Active Directory and Office 365 integration.
• Experience with Cisco Meraki.
• Microsoft certifications.

Culture & Benefits

• Collaborative work culture focused on high-quality IT support.
• Responsibilities require integrity, discretion, and ownership of support work.
• Opportunity to support employees across the US and Mexico.