Inside Sales Representative (Electrical Products)

Location: Kingsport, TN, United States; onsite in a normal office environment

Company

Employee-owned distributor serving the electrical, automation, pipe, valve, fitting, steam, lighting, industrial controls, and instrumentation industries through eight divisions and more than 75 locations.

What you will do

• Communicate with customers and vendors, respond to inquiries, resolve complaints, and provide professional customer service.
• Process customer orders and quotes in the business system and assist with vendor portals.
• Explain product features and applications, recommend product selections, and provide product submittal sheets for approval.
• Make outbound calls, follow up on quotes and leads, identify sales opportunities, and close sales against targets.
• Maintain accurate records and customer databases while coordinating requests with colleagues, customers, and vendors.
• Participate in product and sales training and perform assigned projects.

Requirements

• Two years of customer service, sales, or distribution experience.
• High school diploma or GED.
• Proficiency with Microsoft Office and experience using ERP or other computer systems.
• Strong verbal and written communication, negotiation, organization, problem-solving, and prioritization skills.
• Ability to manage multiple requests, handle escalated customer needs, and collaborate cross-functionally in a fast-paced environment.
• Ability to sit for up to eight hours per day and communicate through sight, speech, and hearing; occasional travel to branches or business-related training may be required.

Nice to have

• Two years of electrical sales and customer service experience.
• Experience with Eclipse ERP.
• Associate or bachelor’s degree.

Culture & Benefits

• 100% employee-owned company with an employee ownership model.
• Opportunities for learning, coaching, and mentoring.
• Long-term employment culture, with more than 60% of associates having over five years of tenure.
• Equal opportunity employment.