Sr. Manager, Revenue Operations

Location: Remote, United States

Salary: $155,000–$180,000 annually

Company

hirify.global provides a cloud-based, all-in-one white-label marketing and sales platform for agencies, entrepreneurs, and businesses.

What you will do

• Partner with Revenue Operations and Customer Success leadership on annual and quarterly planning, forecasting, business reviews, and investment decisions.
• Build KPI frameworks, reporting infrastructure, and analytics for Implementation and Customer Success.
• Connect implementation and customer success activity to retention, churn, customer lifetime value, and expansion revenue outcomes.
• Develop customer health scoring, predictive churn signals, cohort analysis, and early-warning systems for at-risk customers.
• Own the operational relationship with Freshdesk and partner with systems teams to improve workflows, tooling, reporting, and data integrity.
• Establish process standards, operational cadences, escalation frameworks, and handoff standards while developing analysts and influencing senior leaders.

Requirements

• 10+ years of experience across Revenue Operations, Customer Success Operations, or GTM Strategy in post-sale environments.
• Experience building Success Operations or Implementation frameworks from foundational stages through organizational scale.
• Strong analytical capability in retention models, cohort analysis, churn attribution, and customer health scoring.
• Experience with customer-facing platforms such as Freshdesk, Zendesk, Gainsight, or Salesforce Service Cloud.
• Experience with PLG or hybrid SaaS models combining self-serve and high-touch customer motions.
• Strong people leadership and the ability to influence senior stakeholders without formal authority.

Nice to have

• Tier-1 MBA or a management consulting background.
• Experience establishing links between implementation velocity and measurable retention or revenue expansion outcomes.

Culture & Benefits

• Remote-first environment with team members across 15+ countries.
• Work in a global organization serving more than 2 million businesses.
• Opportunity to build operational foundations for a recently launched Customer Success function.
• Equal opportunity employment environment.