IT Support Engineer

Location: Gainesville, FL, United States; Workplace type: Onsite

Company

hirify.global develops orthopedic implants, instruments, and technology focused on improving surgical experiences and patient mobility outcomes.

What you will do

• Serve as the highest-level escalation point for complex, high-impact, and recurring technical issues.
• Perform root cause analysis and implement long-term solutions to prevent recurring problems.
• Lead problem management by analyzing service desk trends and translating recurring issues into systemic improvements.
• Partner with infrastructure, security, application, and engineering teams on cross-functional technical challenges.
• Design automation and process improvements, support new system deployments, and maintain documentation and knowledge management standards.
• Provide technical guidance and mentorship while coordinating advanced vendor escalations and major incident response.

Requirements

• 4–6+ years of experience in IT support or service delivery.
• Advanced experience with endpoint management, including Microsoft Intune.
• Strong scripting and automation experience, including PowerShell.
• Experience with Active Directory and identity and access management.
• Experience collaborating with infrastructure and engineering teams.
• Strong troubleshooting, analytical, documentation, and ITIL incident and problem management skills.

Culture & Benefits

• Work within the Information Technology department in an onsite environment.
• Contribute to innovation in orthopedic implants, instruments, surgical technology, and patient outcomes.
• Full-time employment with reporting to the Senior Manager Global IT Services.

Hiring process

• Initial interview.
• Hiring manager and team interviews.
• Final selection followed by an offer.