Customer Service Agent (Logistics)

Location: 1621 W Calle Plata, Nogales, AZ 85621, USA

Company

hirify.global provides global supply chain management and logistics services through a professionally managed network of more than 250 locations worldwide.

What you will do

• Coordinate the timely and accurate movement of export freight and related information.
• Enter operational data accurately and maintain updated internal procedures.
• Track and trace transcontinental files, prepare reports, and manage client and vendor billing.
• Arrange shipments with customers, coordinate delivery and clearance when applicable, and maintain supplier relationships.
• Respond promptly to internal and external emails and requests, escalating issues to management when necessary.
• Follow company policies, regulatory requirements, compliance standards, and KPI procedures.

Requirements

• Fluent English.
• Proactive approach and strong organizational skills.
• Good computer skills, including Excel and Word.
• Effective interpersonal, listening, and concise communication skills.
• Basic local regulatory and global logistics industry knowledge.
• Positive, helpful attitude and commitment to integrity and company procedures.

Culture & Benefits

• Full-time employment in a customer service-focused logistics environment.
• Professional, leadership-oriented, and friendly workplace culture.
• Globally unified operational systems and established company procedures.
• Confidential handling of candidate information according to EEO guidelines.