Hematology Customer Service Advisor

Location: Minneapolis, MN, United States; onsite work required during standard business hours.

Pay: $18.40–$25.30 per hour

Company

hirify.global develops tools that support life sciences research and clinical diagnostics, helping researchers treat and prevent disease.

What you will do

• Process new and replacement customer orders in ERP systems and proofread teammates’ orders.
• Respond to customer inquiries about product availability and production schedules.
• Initiate complaints and coordinate with technical support within 24 hours of receiving an issue.
• Follow SOPs, work instructions, and assigned compliance training requirements.
• Collaborate across departments, learn additional functions, and support administrative activities and events.
• Maintain accurate, high-quality work while adapting to changing workload priorities.

Requirements

• High school diploma or GED equivalent preferred.
• Previous customer service experience in a related industry or technical environment.
• Strong organizational skills, attention to detail, communication, and problem-solving abilities.
• Ability to work independently and collaboratively, use Microsoft Office proficiently, and work at a computer for extended periods.
• Must work onsite in Minneapolis during standard business hours and hold U.S. work authorization that does not require current or future visa sponsorship.
• Ability to lift and handle materials weighing 5–20 lbs.

Nice to have

• Familiarity with hematology products or the healthcare industry.

Culture & Benefits

• Medical, dental, vision, life, disability, pet, legal, and identity protection insurance benefits from day one.
• 401(k), employee stock purchase plan, HSA, FSA, and dependent care FSA.
• Mentorship, training and development, tuition reimbursement, and promotional opportunities.
• Paid holidays, paid time off, paid parental leave, and volunteer paid time off.
• Employee resource groups, employee events, charity drives, and an empowerment- and innovation-focused work culture.