Field Specialist – RYOBI Experience Team (Remote Portland/Seattle/Tacoma Area)

Location: Portland, Oregon, serving the Portland/Seattle/Tacoma area with extensive territory travel and occasional overnight stays

Company

Techtronic Industries Power Equipment, a subsidiary of TTI, supports TTI brand riding mower programs.

What you will do

• Provide customer support for riding mower programs across a large field territory.
• Diagnose and repair TTI riding mowers at customer residences and service centers.
• Recruit and train new service centers and train existing centers on current and new riding mowers.
• Serve as a subject matter expert on riding mower programs and provide phone support when needed.
• Maintain communication with TTI stakeholders and prepare performance reports.
• Collaborate with engineering and project management to address identified issues and maintain the company vehicle and tools.

Requirements

• Extensive travel within the territory and some overnight stays.
• Mechanical aptitude; specific riding mower repair training is provided.
• Problem-solving and critical-thinking skills.
• Strong written and oral communication skills.
• Ability to satisfy consumers and end users with limited guidance or management intervention.
• Empathy and the ability to relate to customers.

Nice to have

• Prior presenting or training experience.

Culture & Benefits

• Full-time employment.
• Company-provided work vehicle and tools.
• Riding mower repair training provided.
• Regular collaboration with customer support, engineering, project management, and service centers.