Customer Care Support

Location: Bogota, Colombia; hybrid schedule with at least 3 days in the office

Company

hirify.global is a global payments technology company connecting consumers, merchants, financial institutions, and government entities across more than 200 countries and territories.

What you will do

• Respond to inbound cardholder inquiries quickly, professionally, and according to defined quality standards.
• Listen to customers, identify the nature of each request, and determine the appropriate action.
• Use multiple computer programs and support tools to resolve, document, and track customer needs.
• Accurately update and maintain cardholder data in relevant databases.
• Protect sensitive information and follow confidentiality, key control, and other compliance policies.
• Collaborate with peers to support cardholders and contribute to a diverse business environment.

Requirements

• At least 2 years of work experience with a Bachelor’s or Advanced Degree.
• Customer service experience; contact center experience is preferred.
• Strong verbal and written communication, interpersonal, problem-solving, customer orientation, teamwork, and multitasking skills.
• Efficiency, accuracy, attention to detail, and reliable attendance.
• Experience using Windows, the internet, keyboard shortcuts, and multiple software platforms.
• Availability to work on-site at least 3 days per week, with flexibility for weekends, holidays, schedule changes, and overtime.

Culture & Benefits

• Work in a customer support environment focused on positive, high-quality service.
• Complete classroom, computer-based, instructor-led, and on-the-job training.
• Full schedule availability is required during training.
• Training participants must meet established performance, attendance, and conduct standards.