HR Shared Service Customer Service Specialist

Location: Bogota, Colombia

Company

hirify.global is a global consumer intelligence company providing consumer buying behavior insights through analytics and technology platforms.

What you will do

• Handle incoming HR Shared Services inquiries through multiple communication channels and internal tools.
• Create, document, track, resolve, and close cases in the ticketing system, aiming for first-contact resolution.
• Provide support for general HR, payroll, benefits, and leave inquiries, including online navigation and screen-sharing assistance.
• Triage and distribute cases, escalating time-sensitive or high-impact issues to senior specialists, supervisors, managers, or the appropriate teams.
• Follow up on outstanding issues, keep employees informed, and maintain accurate case documentation.
• Protect confidential employee information and support scheduled queue coverage across multiple time zones.

Requirements

• 1–3 years of experience in HR Shared Services, customer service, or a similar support role within a global organization.
• Experience working with ticketing tools and in a Shared Services environment.
• Strong customer service, problem-solving, verbal and written communication, and organizational skills.
• Proficiency with Workday and other HR systems, with the ability to learn new technologies.
• Bachelor’s degree in HR, Business Administration, or a related field is preferred.
• Ability to work collaboratively and remain flexible during scheduled shifts and peak-volume periods.

Culture & Benefits

• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning.
• Employee Assistance Program.
• Inclusive workplace with a commitment to diversity, equity, and inclusion.