Medical Customer Support Representative

Location: Remote from Colombia, Mexico, Costa Rica, Jamaica, or the Dominican Republic; working hours aligned with EST.

Company

Medical customer support operations for client-facing administrative services.

What you will do

• Handle incoming customer support and receptionist calls, transfer calls, and respond to client questions.
• Conduct client intakes by phone, collect required information, and communicate through phone and email.
• Manage calendars, schedule appointments and meetings, and coordinate confirmations, changes, and rescheduling.
• Prepare basic reports, track tasks and follow-ups, and support team workflows.
• Maintain accurate records and documentation while protecting confidential information.

Requirements

• Previous experience in customer service, reception, or a similar role.
• High school diploma or equivalent.
• Fully bilingual English and Spanish communication skills.
• Strong knowledge of HIPAA, confidentiality, and patient privacy requirements.
• Proficiency with Microsoft 365, including Outlook, Word, and Excel, plus Google Calendar and Gmail.
• Ability to work EST hours, with reliable internet and a professional remote-work setup.

Culture & Benefits

• Full-time remote work.
• Customer-focused work centered on professional and timely client assistance.
• Fast-paced environment requiring organization, multitasking, adaptability, and attention to detail.

Hiring process

• Initial recruiter screening.
• Client interview.
• Offer stage.