7 часов назад
Customer Service Specialist I WI
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Customer Service Specialist I WI (Customer Support): Providing friendly, efficient, and accurate customer support by phone, chat, and email with an accent on issue ownership, accurate documentation, and confidential information handling. Focus on resolving customer issues, meeting performance goals, and navigating multiple systems while maintaining data accuracy.
Location: Barranquilla, Colombia
Company
delivers artificial intelligence, automation, cloud engineering, advanced analytics, and business process services for global brands.
What you will do
- Support customers by phone, chat, and email while meeting performance goals.
- Own customer issues through resolution and escalate them when necessary.
- Document customer interactions accurately and maintain up-to-date customer information.
- Handle sensitive information confidentially and carefully.
Requirements
- B2+ English communication skills required.
- High school diploma or equivalent.
- Ability to multitask and navigate multiple systems efficiently.
- Customer-focused mindset with strong problem-solving abilities.
- Attention to detail and accuracy in data handling.
- Basic computer skills, including CRM tools, email, and spreadsheets.
Culture & Benefits
- Full-time employment.
- Digital application and assessment process supported by an AI recruiter.
- Language assessment followed by a short AI video interview and recruiter review.
- Candidate information is handled confidentially according to EEO guidelines.
Hiring process
- Complete an initial chat-based application with Aura, the AI recruiter.
- Complete an online language assessment sent by email.
- Take an approximately 15-minute video interview with Aura AI, followed by recruiter review.
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