Customer Success Specialist (Colombia)

Location: Remote (Colombia); working hours are 8:00 a.m.–4:30 p.m. ET.

Salary: 4,400,074–6,285,820 COP per month.

Company

hirify.global develops software and SaaS products and services.

What you will do

• Build and maintain relationships with assigned customers as their primary point of contact.
• Monitor customer usage, satisfaction, adoption metrics, and usage patterns to identify risks and opportunities.
• Develop customer success strategies, adoption plans, business reviews, and performance analyses with cross-functional teams.
• Coordinate monthly and post-onboarding NPS reports and lead monthly meetings on usage trends and satisfaction indicators.
• Collect and report customer feedback to Product Management and Marketing as the voice of the customer.
• Identify upsell and expansion opportunities and collaborate with Sales on renewals.

Requirements

• Knowledge of pharmaceutical state licensing requirements.
• Strong analytical, problem-solving, organizational, and time-management skills with high attention to detail.
• Ability to identify patterns, inconsistencies, and data-driven insights.
• Comfort learning new software quickly and working with software that is still being tested and refined.
• Ability to document findings clearly, communicate effectively, and manage multiple projects with minimal supervision.
• Competency with Microsoft Office, including Excel, Word, and PowerPoint.

Nice to have

• Experience in regulatory compliance, licensing, credentialing, data validation, or quality assurance.

Culture & Benefits

• Full-time remote work from Colombia.
• Paid time off.
• Paid holidays.