Plus
Включить Plus
Назад
Company hidden
12 дней назад

Technical Support Engineer – Payments

Формат работы
onsite
Тип работы
fulltime
Английский
b2
Страна
Colombia
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:
/
TL;DR
Technical Support Engineer – Payments (Payments/Transaction Processing): Providing second-level technical support for card and transaction processing systems, POS, ATMs, fraud, chargebacks, and 3DS with an accent on client communication, incident management, and data analysis. Focus on investigating payment issues, analyzing card data with SQL and operational tools, resolving API-related problems, and coordinating root-cause fixes with internal teams and third parties.

Location: Barranquilla, Colombia; full-time onsite role

Company

hirify.global provides business process and technology management services, including analytics-driven back-office and customer-facing solutions across the customer life cycle.

What you will do

  • Serve as a named point of contact for a group of clients and own the quality of service provided.
  • Investigate and resolve second-level technical issues involving card and transaction processing, POS, ATMs, fraud, chargebacks, and 3DS.
  • Coordinate with Customer Care, Technology, Product, and third-party teams to identify root causes and prevent recurring issues.
  • Analyze card and transaction data using internal systems and tools such as Jira, Postman, ELK, and SOAP.
  • Present data-driven insights supporting product improvements and customer service decisions.
  • Share knowledge across departments and contribute to continuous process and team improvements.

Requirements

  • English proficiency at B2 or higher, with strong written and oral communication skills.
  • Proven experience in technical customer support or client-facing roles, preferably in payments, transaction processing, or banking.
  • Strong understanding of card, POS, ATM, fraud prevention, 3DS, chargebacks, and payment gateways.
  • Technical knowledge of SOAP or REST APIs, SQL, XML/JSON, Jira, Confluence, Postman, and ELK.
  • Experience with data analysis and reporting using Excel or similar tools.
  • Strong problem-solving, prioritization, time management, and incident escalation skills.

Nice to have

  • Experience with Mastercard or Visa processing and related platform functionality.
  • Knowledge of regulatory and card-scheme changes, fraud systems, 3DS, and payment security tools.
  • B2B or operational support experience in payments or technology.

Culture & Benefits

  • Work in a diverse, collaborative global organization.
  • Collaborate across Customer Care, Technology, Product, account management, and other operational departments.
  • Support knowledge sharing and team learning.
  • Work in a fast-paced environment focused on client service and rapid issue resolution.

Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →

Categories

SQL jobsJira jobs