Resolution Specialist - Credit Bureau (Financial Services)

Location: Evansville, Indiana, United States — hybrid

Company

hirify.global provides personal loans, credit cards, and other financial products designed to give nonprime customers responsible access to credit.

What you will do

• Investigate and resolve direct and indirect consumer credit reporting disputes, including complex and escalated cases.
• Review account histories, system records, correspondence, and supporting documentation to assess reporting accuracy.
• Validate, correct, or delete credit reporting information when supported by the investigation.
• Document evidence, investigative steps, decisions, and outcomes in designated systems.
• Prepare professional responses for consumers, credit reporting agencies, and internal partners.
• Identify recurring concerns and control gaps, escalate systemic issues, and contribute to training and process improvement initiatives.

Requirements

• High school diploma or GED required.
• Experience with credit bureau disputes, credit reporting, financial services operations, account research, regulatory operations, or related customer service preferred.
• Working knowledge of credit reporting practices and the Fair Credit Reporting Act preferred.
• Strong analytical, investigative, organizational, written, and verbal communication skills.
• Ability to manage competing priorities, exercise sound judgment, protect confidential information, and meet service and regulatory deadlines.
• Proficiency with Microsoft Office and ability to learn specialized dispute, servicing, and credit reporting systems.

Culture & Benefits

• Hybrid work arrangement with flexible work practices.
• Medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurance options.
• Up to 4% matching 401(k) and an employee stock purchase plan with a 10% share discount.
• Tuition reimbursement, paid vacation, paid sick leave, and 11 paid holidays.
• Three days of paid volunteer time per year and opportunities for career development.