Robotics and Imaging Field Service Engineer (Medical Devices)

Location: Los Angeles, California, United States; on-site service at hospital customer locations, with national and possible international travel.

Company

hirify.global develops medical technologies intended to improve surgical techniques and outcomes for patients with musculoskeletal disorders.

What you will do

• Install robotics and imaging products at hospital customer sites according to official procedures.
• Perform site acceptance testing, demonstrate system functionality, and obtain documented customer approval.
• Provide preventive maintenance, troubleshooting, repairs, replacements, product updates, and upgrades.
• Respond to customer technical questions, complaints, and product performance issues.
• Document customer visits, installation and functionality testing, feedback, issues, and complaints.
• Participate in and help manage returned material authorization processing.

Requirements

• Bachelor’s degree required; a science or engineering degree is preferred.
• At least 5 years of experience as a Field Service Engineer or in a technical customer service or field service role.
• Experience with GMP and ISO standards and a strong understanding of healthcare capital equipment.
• Ability to work in hospital settings, travel on short notice, and provide service across the assigned geography.
• Proficiency in Microsoft Office, especially Excel, with strong oral, written, and graphical communication skills.
• Ability to work independently and contribute effectively in small teams.

Nice to have

• Medical device industry experience.
• Strong knowledge of quality or reliability engineering.

Culture & Benefits

• Work is guided by innovation, customer focus, teamwork, and a driven, results-oriented approach.
• Compliance with US FDA and international medical device regulations, ISO 13485, company policies, and industry codes is expected.
• Reasonable accommodations are available for individuals with disabilities.
• Equal employment opportunity and an inclusive, respectful workplace are emphasized.