Business Analyst (AI)

Location: USA; fully remote role within the United States

Base salary: $100,000–$125,000 per year, plus potential bonuses, commissions, equity, and other incentives.

Company

hirify.global is an AI-first cloud services company and AWS Premier Tier Services Partner helping organizations modernize technology and deploy intelligent products using AWS and Anthropic Claude.

What you will do

• Build enterprise contact center transformations on Amazon Connect, including contact flows, AI agents, routing, cases, tasks, analytics, and workforce management integrations.
• Develop conversational AI with Amazon Bedrock, Claude, Amazon Q in Connect, Lex, prompt engineering, tool calling, guardrails, and multilingual voice experiences.
• Create full-stack serverless applications and Agent Workspace tooling using TypeScript, Node.js, Python, React, AWS Lambda, EventBridge, Step Functions, DynamoDB, Kinesis, and related services.
• Design infrastructure as code, CI/CD pipelines, automated tests, monitoring, alerting, security controls, and phased production cutovers.
• Work directly with customer engineering teams through technical sessions, demos, pair development, knowledge transfer, and production incident triage.
• Contribute to architecture decisions, code reviews, reusable CDK assets, practice tooling, mentoring, and pre-sales proof-of-concept work.

Requirements

• 7+ years of hands-on software engineering experience, including 2+ years with Amazon Connect or comparable enterprise CCaaS platforms.
• Strong experience with Amazon Connect contact flows, routing, Cases and Tasks, Contact Lens, Customer Profiles, Streams API, and data and analytics services.
• Production experience with conversational and generative AI, Amazon Bedrock, Q in Connect or equivalent LLM platforms, prompt engineering, and tool calling.
• Strong TypeScript, Node.js, and Python skills; production React experience; and solid AWS serverless engineering experience.
• Infrastructure as code proficiency with AWS CDK or Terraform, including multi-account deployments, testing, observability, and incident debugging.
• Must be located in the USA; visa sponsorship is not available now or in the future.

Nice to have

• AWS certifications relevant to solutions architecture, development, machine learning, or Amazon Connect.
• Contact center migration experience from Avaya, Genesys, Cisco, Oracle, or Salesforce.
• Experience in government, healthcare, or financial services and familiarity with related compliance requirements.
• Experience with contact center operations, AI observability, accessibility engineering, or consulting and client delivery.

Culture & Benefits

• Fully remote work with a global workforce across Canada, the United States, and Latin America.
• Medical, dental, vision, disability, and life insurance options.
• 401(k) plan with company match up to 4% and immediate vesting.
• Unlimited paid time off and 10 paid holidays.
• Company laptop, equipment and office stipend, and annual learning and development stipend.
• Competitive phantom equity and an inclusive, transparent workplace.