Associate Client Success Manager (K-12 SaaS)

Location: Denver, Colorado, United States. Comfortable with asynchronous remote work; travel of 10–15% is required.

Salary: $50,000–$70,000 annually plus a 4% annual bonus.

Company

hirify.global provides cloud-based software for K-12 school districts, integrating finance, HR, nutrition management, payments, payroll, and family engagement.

What you will do

• Plan and host webinars covering product features, best practices, and industry trends.
• Create one-to-many communications, including email campaigns, newsletters, and digital content.
• Support renewals, document uplift opportunities, and contribute to retention strategies.
• Identify and qualify upsell and cross-sell opportunities and collaborate with sales teams.
• Build automated client check-ins, engagement campaigns, digital training materials, and product guides.
• Manage client escalations, payment adoption, customer community moderation, and virtual office hours.

Requirements

• Bachelor’s degree in Business Administration, Communications, or a related field.
• 1–3 years of experience in a client-facing role, preferably account management or customer success.
• Strong communication, interpersonal, problem-solving, prioritization, and time-management skills.
• Experience managing client relationships and driving customer satisfaction in a fast-paced environment.
• Ability to collaborate effectively and work asynchronously.
• Must be able to travel 10–15%.

Nice to have

• Experience with K-12 organizations or school districts.
• Proficiency with CRM software such as Salesforce.

Culture & Benefits

• Values include integrity, trust, excellence, continuous improvement, collaboration, and a growth mindset.
• 401(k) plan with a 4% employer match on total earnings.
• Flexible open paid time off, paid parental leave, and ten paid corporate holidays.
• Medical, dental, and vision coverage with PPO, FSA, HDHP, and HSA options.
• Employer-paid disability and life insurance, gym reimbursements, volunteer hours, and additional assistance programs.