Payment Disputes Analyst II

Location: Bettendorf, Iowa, United States; regular, predictable attendance is required in a business-office environment.

Company

TBK Bank, a subsidiary of hirify.global, provides banking services and customer-focused financial solutions.

What you will do

• Investigate, process, resolve, and track disputes involving debit cards, ATMs, ACH, Zelle, and other electronic payment channels.
• Evaluate customer claims and documentation, determine provisional and final credit eligibility, and maintain audit-ready case records.
• Prepare and monitor chargebacks, representments, pre-arbitration, arbitration, and compliance cases under payment network rules.
• Analyze dispute outcomes, trends, root causes, losses, and recovery rates while identifying operational and control improvements.
• Collaborate with Customer Support, branches, Fraud Operations, Risk Management, Compliance, and other partners on escalated cases.
• Reconcile dispute-related accounts, complete general ledger entries, balance reports, monitor workloads, and support audits and quality reviews.

Requirements

• At least 2 years of experience in payment operations, card operations, dispute processing, fraud operations, banking operations, or financial services.
• Knowledge of debit card, ACH, ATM, and digital payment dispute processes.
• Strong analytical, investigative, problem-solving, and attention-to-detail skills with the ability to manage deadlines.
• Ability to interpret regulations, network rules, and operational procedures, including Regulation E, NACHA Operating Rules, and BSA/AML requirements.
• Proficiency with Microsoft Office applications, including Excel.
• Regular, predictable attendance and the ability to work in a business-office environment are required.

Nice to have

• Experience with Mastercard or Visa dispute processing and chargeback management.
• Experience with dispute management, fraud monitoring, case management, or payment processing platforms.
• Professional certifications in payments, fraud prevention, risk management, or financial services operations.

Culture & Benefits

• Collaborative, solutions-minded banking environment focused on customer service and community impact.
• Medical, dental, and vision insurance.
• Paid time off.
• 401(k) and additional benefits.