Partner Success Specialist (Payments)

Location: Remote, US

Annual base salary: $55,000–$60,000 USD, narrowed during the interview process based on experience, qualifications, and location.

Company

hirify.global provides payment technology that enables software and sales professionals, fintech innovators, ISOs, and technologists to deliver payment solutions to merchants.

What you will do

• Serve as the primary contact for assigned partners, maintaining relationships through consistent communication and proactive outreach.
• Guide partners through merchant applications, onboarding requirements, pricing structures, equipment options, and partner programs.
• Liaise with underwriting teams to review pending applications, collect missing documentation, clear conditions, and track approval status.
• Resolve inquiries involving residual payouts, commissions, account operations, equipment deployment, and payment program structures.
• Coordinate with Underwriting, Boarding, Risk, Technical Support, Finance, Operations, and Sales to resolve complex issues.
• Monitor partner activity, identify onboarding and activation barriers, support growth initiatives, and contribute to process improvements.

Requirements

• 2+ years of experience in partner support, account management, customer success, merchant services, payments, or a related field.
• Excellent verbal and written communication, problem-solving, and critical-thinking skills.
• Ability to manage multiple priorities in a fast-paced environment with strong organization and attention to detail.
• Proficiency with CRM systems and Microsoft Office or Google Workspace.
• Must be legally entitled to work in the United States.

Nice to have

• Understanding of merchant processing, underwriting workflows, boarding processes, and payment terminology.
• Experience with ISO, ISV, Agent, Referral, or Channel Partner programs.
• Experience working with cross-functional teams to resolve customer or partner issues.

Culture & Benefits

• Remote-first work culture.
• Competitive compensation and benefits with flexible PTO and dedicated sick time.
• Health, dental, vision, life, disability, and flexible spending account benefits.
• 401(k) matching of up to 4% after two months of service.
• Paid parental leave, personal growth opportunities, volunteer days, employee referral program, and colleague recognition program.
• Diversity, equity, and inclusion initiatives, including affinity groups and employee forums.