Senior Customer Success Manager (Composable Commerce)

Location: London, England, United Kingdom (Hybrid); three days per week in the London office

Company

hirify.global provides composable commerce products that help enterprise customers build flexible digital and physical commerce experiences.

What you will do

• Guide enterprise clients in maximizing the value of Composable Commerce, Frontend, and Connect.
• Translate product capabilities into business outcomes aligned with customer strategy and ROI metrics.
• Lead Strategic Business Reviews to improve account health, retention, platform consumption, and growth.
• Partner with Product Management, Sales, and Support to address customer needs and deliver technical and commercial guidance.
• Represent hirify.global in webinars, customer case studies, and advisory groups.
• Improve global Customer Success frameworks, mentor colleagues, and shape operational strategy.

Requirements

• 5+ years of experience in high-touch technology roles such as Customer Success, pre-sales, or technical consulting.
• Experience with modern API-first or headless technology and the ability to connect technical capabilities to ROI.
• Experience managing complex enterprise accounts and communicating with C-suite stakeholders.
• Structured, independent, and collaborative approach to working across global, cross-functional teams.
• Willingness to travel up to 50% for client engagement.
• Ability to work in the hybrid London office three days per week.

Nice to have

• Experience in e-commerce or retail.
• Additional European language skills.

Culture & Benefits

• Comprehensive health benefits for employees and dependents, including mental health support.
• Annual learning budget, self-paced learning platforms, language training, coaching, mentorship, and leadership programs.
• Additional fully paid parental leave through Family Leave Plus.
• Equity participation program.
• Inclusive and collaborative international technology culture.