Customer Success Manager (Affiliate Marketing)

Location: London, United Kingdom

Company

hirify.global provides a commerce partnership marketing platform that helps brands discover, manage, and scale affiliate, influencer, content publisher, ambassador, and customer referral partnerships.

What you will do

• Deliver high-quality support to top clients.
• Manage proactive and reactive relationships across assigned accounts.
• Monitor accounts, conduct regular check-ins, and build lasting client relationships.
• Provide customer training and product support using the software suite.
• Delegate technical issues and feature requests to the appropriate teams.

Requirements

• 2+ years of experience in customer success or account management within affiliate or performance marketing.
• In-depth understanding of the affiliate and partnership ecosystem.
• Bachelor's degree in business, marketing, or a related field.
• Strong understanding of the digital marketing ecosystem and a consistent record of customer support.
• Initiative, flexibility, attention to detail, prioritization, critical thinking, and problem-solving skills.
• Strong interpersonal, conflict resolution, teamwork, and time management skills.

Culture & Benefits

• Flexible working environment with a Responsible PTO policy and focus on work-life balance.
• Up to 12 fully covered therapy or coaching sessions per year, with additional dependent coverage.
• Monthly gym reimbursement and technology support for a home office and internet expenses.
• Restricted Stock Units with a 3-year vesting schedule, pending Board approval.
• Free Coursera access and PXA courses for professional development.
• Fully paid parental leave: 26 weeks for the primary caregiver and 13 weeks for the secondary caregiver.