Senior Technical Support Engineer – Aftermarket (Avionics)

Location: On-site in Phoenix, Arizona; Grand Rapids, Michigan; or St. Petersburg, Florida, United States

Company

hirify.global designs, engineers, and manufactures certified avionics systems and provides aftermarket product support, repair, overhaul, technical services, and lifecycle sustainment for commercial and military aviation.

What you will do

• Serve as the primary technical support contact for internal and external customers using communication and surveillance avionics products.
• Investigate Traffic Advisory and Resolution Advisory events, near misses, anomalies, failures, and system performance issues.
• Troubleshoot supported products and coordinate root cause and corrective action activities with engineering and other functions.
• Track customer interactions and support cases in Salesforce while contributing to process and tool improvements.
• Lead product reliability reviews, analyze failure trends and MTBF/MTBUR data, and contribute to service bulletins and technical publications.
• Develop and deliver customer training on product installation, maintenance, and repair; travel domestically and internationally to customer sites and Acron facilities.

Requirements

• Bachelor’s degree in Engineering, Aviation, or a related field, or equivalent technical experience.
• 15+ years of experience in technical support, avionics, or a related field preferred.
• Expertise in digital and solid-state electronics, avionics technologies, and RF systems.
• Strong analytical, problem-solving, decision-making, communication, presentation, and customer relationship skills.
• Proficiency with Microsoft Office and Salesforce.
• Ability to work on-site at one of the listed United States locations and travel to customer sites and company facilities.

Nice to have

• Experience with TCAS, TAWS, ADS-B, Mode S transponders, Lynx, or related avionics systems.
• Experience with MTBF, MTBUR, reliability analysis, and root cause/corrective action investigations.
• Familiarity with airline operations, MRO environments, and aviation maintenance practices.
• Experience creating customer-facing technical publications and training materials.
• Technical leadership or mentoring experience.

Culture & Benefits

• Full-time employment in a safety-critical aviation environment.
• Opportunities to collaborate across engineering and technical support functions.
• Customer-facing work involving technical presentations, training, and problem resolution.
• Pre-employment substance abuse testing and background checks may apply where permitted by law.
• hirify.global is an Affirmative Action and Equal Opportunity Employer and an E-Verify employer.