Operations Support Engineer - Lead (DevOps)

Location: Bethesda, Maryland, or remote within the United States

Company

hirify.global provides professional services and technology support for the National Center for Biotechnology Information at the National Institutes of Health.

What you will do

• Lead the platform operations support team for NCBI’s GitLab- and Kubernetes-based DevOps platform.
• Identify and resolve operational, deployment, and runtime issues in microservice environments.
• Analyze and debug systems across multiple technologies while keeping applications within error budgets and SLOs.
• Develop technical solutions, document procedures and SOPs, and compile postmortems with corrective actions.
• Interview, recommend, train, and support new team members.
• Provide on-call support to internal developers and staff.

Requirements

• Bachelor’s degree in STEM or equivalent experience.
• Strong systems debugging skills and comfort with Linux or the UNIX command line.
• Experience with programming or scripting and with creating processes, procedures, and SOP documentation.
• General understanding of TCP/IP, HTTP, and related protocols.
• Ownership mindset, sound judgment, integrity, responsibility, and strong communication skills.
• Ability to work effectively with users, peers, management, and teams with varying levels of IT knowledge.

Nice to have

• Kubernetes, OpenShift, cloud, Linux systems administration, or Site Reliability Engineering experience.
• GitLab or TeamCity CI, GitOps, ArgoCD, configuration management, and automated CI/CD pipelines.
• Automation with Bash, Ruby, Python, Go, Java, Scala, Rust, C++, or Perl.
• Docker, Linux internals, network configuration, distributed systems, and network storage knowledge.
• Monitoring and alerting tools such as Grafana, Prometheus, OpsGenie, or the TIGK stack.

Culture & Benefits

• Flexible working hours and remote work options.
• Technical, scientific, and goal-oriented work supporting biomedical research services.
• On-site and off-site training, conference attendance, and tuition reimbursement.
• Medical, dental, and vision coverage, 401(k) with employer contribution, paid holidays, and vacation.