Metro Detroit Field Property Claim Specialist

Location: Hybrid field role based in Detroit, Michigan, serving Wayne, Oakland, and Macomb counties. Monday–Friday, 8:30 AM–5:30 PM EST, with travel to homes, repair facilities, and other field locations; travel outside the assigned territory and occasional overnight stays may be required.

Annual salary: $70,000–$85,000, plus an annual company bonus incentive and a $2,500 sign-on bonus for qualified candidates.

Company

hirify.global provides insurance, membership, travel, financial services, and roadside assistance through AAA and affiliated brands across the United States.

What you will do

• Review assigned homeowner property claims and contact insured parties and other affected stakeholders.
• Investigate facts, property damage, coverage applicability, exclusions, recovery potential, and applicable state law.
• Prepare and review damage estimates using claims software and evaluate the financial value of losses.
• Identify policyholder benefits, create sub-claims when needed, and approve appropriate payments.
• Document claim files, complete closure activities, and refer cases to underwriting, recovery, or special investigation units.
• Monitor contractor repairs and support claim file reviews and training when required.

Requirements

• Complete the ACG Claim Representative Training Program or demonstrate equivalent knowledge or experience.
• Have three years of experience or equivalent training in claim settlement negotiation, evidence evaluation, estimating, subrogation, coverage resolution, statements, and claim resolution planning.
• Be eligible to obtain and maintain a state adjuster license within 90 days where required.
• Hold a valid state driver’s license and safely operate a motor vehicle for field inspections.
• Demonstrate advanced knowledge of Michigan insurance law, fair trade practices, subrogation, intercompany arbitration, simple litigation, and building construction and repair techniques.
• Be able to analyze claims, communicate effectively, manage time-sensitive information, and travel outside the assigned territory.

Nice to have

• Associate degree in business administration, insurance, claims, management, or a related field.
• CPCU coursework or designation, Insurance Institute of America General Insurance Program, or Xactware training.
• Homeowners claims experience, including personal property, additional living expense, water loss, fire, or smoke claims.
• Ability to walk on roofs, climb ladders, and lift up to 25 pounds.

Culture & Benefits

• Remote home-office work for day-to-day operations with field travel as required by the role.
• Medical, prescription, dental, vision, HSA, FSA, employee assistance, life, disability, critical illness, accident, and pet insurance options.
• 401(k) plan with company matching and additional company contributions, subject to eligibility and vesting rules.
• Paid time off, company holidays, mental health, floating, volunteer, parental, bereavement, jury duty, and military leave.
• Tuition assistance, professional certification reimbursement, career development opportunities, and complimentary AAA membership.

Hiring process

• Employment is subject to a background check and drug screen based on position requirements.
• Regular and reliable attendance is required.