Network Engineer I

Location: Remote from India

Company

hirify.global Technology delivers multicloud solutions across applications, data, and security, including solution design, implementation, management, and optimization.

What you will do

• Monitor hirify.global network infrastructure from top-of-rack systems to the network edge using operational monitoring tools.
• Provide customer support through tickets, phone calls, and public ticket comments.
• Troubleshoot latency, packet loss, performance issues, hardware and software failures, and configuration inconsistencies.
• Detect and mitigate DDoS attacks affecting customer and shared infrastructure.
• Perform planned maintenance, document network events, and contribute to root-cause analysis.
• Escalate issues to senior engineers, incident management, vendors, and other appropriate parties.

Requirements

• At least 18 months of recent networking experience in a command-line-oriented environment.
• At least 12 months of customer service experience.
• CCNA-level networking aptitude and introductory-to-intermediate knowledge of supported network platforms.
• Knowledge of Layer 2 and Layer 3 protocols and features, including STP, HSRP, VLANs, port channels, OSPF, BGP, MPLS, and DWDM.
• Experience with monitoring systems such as Arbor, Zenoss, Syslog, SolarWinds, or WhatsUp Gold.
• Strong written and verbal communication, problem-solving, documentation, prioritization, and critical-thinking skills; flexibility to work weekends and holidays as required.

Culture & Benefits

• Full-time employment within a multicloud infrastructure organization.
• Customer-focused work centered on delivering high-quality technical support.
• Regular collaboration with engineers, incident management, vendors, and external customers.
• Work requires schedule flexibility, including a weekend day regularly and holidays when business needs require.
• Inclusive workplace committed to equal employment opportunity and workplace accommodations.