Customer Engineer - C1 (Semiconductor Equipment)

Location: Wuxi, China; on-site work required

Travel: 20% of the time. Relocation eligible.

Company

A global materials science and engineering company developing and servicing equipment used in semiconductor and advanced display manufacturing.

What you will do

• Install, maintain, and upgrade customer equipment alongside senior field service engineers.
• Use digital analytics and basic diagnostic techniques to troubleshoot and resolve technical issues.
• Perform preventive and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
• Communicate directly with customers and coordinate service activities.
• Work in clean-room environments and follow required safety, environmental, and on-site procedures.

Requirements

• Associate degree, military technical training, field service experience, or trade certification.
• Basic mechanical aptitude and experience diagnosing and resolving basic technical challenges.
• Willingness to learn and interpret electrical and mechanical schematics.
• Effective written and verbal communication skills.
• Basic knowledge of Microsoft Excel, Word, and PowerPoint.
• Valid driver’s license and ability to obtain a passport if travel is required.

Nice to have

• 1–2 years of customer or field service support experience in a related technical field.
• Associate degree in electronics or engineering technologies.
• Knowledge of pneumatics, hydraulics, electronics, vacuum, or thermodynamics.
• Familiarity with hand tools and digital multimeters.

Culture & Benefits

• Supportive environment focused on learning, development, and career growth.
• Training provided for maintenance of the relevant equipment systems.
• Employee health and wellbeing programs and support.
• Work involves physical activity, clean-room procedures, personal protective equipment, and lifting up to 35 lbs.