Customer Support Engineer (Semiconductors)

TL;DR

Customer Support Engineer (Semiconductors): Installing, diagnosing, and maintaining complex semiconductor equipment at customer sites with an accent on hardware alignment and technical troubleshooting. Focus on optimizing system functionality in clean room environments and providing professional technical training to users.

Location: Hefei, China (Onsite)

Company

hirify.global is a leading provider of advanced lithography systems used in semiconductor manufacturing.

What you will do

• Install, assemble, align, and test semiconductor equipment at customer locations.
• Evaluate and diagnose system problems and perform necessary repairs.
• Maintain and optimize equipment daily to enhance functionality and prevent downtime.
• Train customers on the use and routine maintenance of the equipment.
• Prepare technical reports and manage administrative duties like work orders and system problem reports.

Requirements

• BS degree in an engineering field or equivalent experience.
• Knowledge of pneumatics, hydraulics, electronics, and semiconductor processes.
• Ability to spend more than 50% of the time working inside a clean room.
• Sufficient oral and written English proficiency.
• Knowledge of safety procedures.
• Flexibility to work overtime based on business needs.

Nice to have

• Strong offline analysis capabilities and proficiency with analysis tools.
• Open-mindedness and strong communication skills.
• Passion for learning and professional growth.

Culture & Benefits

• Equal Opportunity Employer emphasizing a diverse and inclusive workforce.
• Collaborative environment with opportunities to learn from experienced colleagues.
• Opportunity to work with world-leading technology in the semiconductor industry.