Field Service Engineer 2 (Semiconductor)

Location: Dalian, China; customer-site work

Company

hirify.global develops systems that are installed, qualified, repaired, and maintained by its Customer Support organization at customer sites.

What you will do

• Perform regular and irregular maintenance, repairs, and standard service actions on hirify.global systems with limited supervision.
• Gather diagnostic information, analyze machine problems, determine initial solutions, and escalate issues when necessary.
• Prepare and document problem handovers, work orders, field service reports, and technical reports for second-line support.
• Arrange the required parts, tools, equipment, and technical information before scheduled customer machine procedures.
• Train customers in equipment use and routine maintenance, explain corrective actions, and recommend improvements to user procedures.
• Identify process improvement opportunities, share best practices, and support less experienced engineers during their first tasks.

Requirements

• BSc degree in a relevant technical field such as electrical technology, mechatronics, or mechanical engineering, or equivalent experience.
• Experience in a technical industry is required; semiconductor industry experience is preferred.
• Experience using computer applications, including data analysis tools, spreadsheets, and presentation software.
• Complete knowledge of the functionality of the main product modules and sub-modules.
• Ability to perform defined maintenance and problem-resolution activities independently.

Culture & Benefits

• Work within a Customer Support organization responsible for installations, qualification, repair, and maintenance of systems.
• Transfer technical knowledge to customers and share best-known methods within the work group.
• Work in an environment that values inclusion and diversity and provides equal employment opportunity.