Customer Excellence Manager (S&OP)

Location: Freshwater, with the office based in Melbourne, Victoria. Hybrid arrangement with 3 days in the office and 2 days remote; monthly interstate travel and occasional travel to New Zealand. Applicants must have full working rights in Australia.

Company

hirify.global is a global food and beverage company with more than 200 brands and products sold across over 40 countries.

What you will do

• Lead supply chain collaboration for Coles, Aldi, Costco, Food Service, and Export accounts.
• Analyse customer performance, identify root causes, track KPIs, and translate data insights into actions for Sales.
• Present customer operating models and recommendations supporting new items, promotions, space, and assortment initiatives.
• Coordinate service issue resolution across order management, transport, demand, and production planning.
• Review end-to-end customer supply chain processes and design improvements balancing cost, investment, sales growth, and waste reduction.
• Lead customer supply chain meetings, coach a team of 3 direct reports, and strengthen cross-functional relationships.

Requirements

• Bachelor’s degree in Supply Chain, Engineering, Analytics, or a related technical field.
• Strong experience in logistics and customer-facing roles, preferably in FMCG.
• Experience in customer relationship management, stakeholder engagement, team leadership, and supply chain project delivery.
• Strong financial acumen, analytical problem-solving, communication, and KPI-driven performance management skills.
• Advanced Excel and PowerPoint skills with strong data analysis capability.
• Full working rights in Australia are required.

Nice to have

• Experience with Power BI or Tableau.
• Experience with SAP.

Culture & Benefits

• Flexible hybrid working arrangement.
• Competitive base salary package with performance-based annual bonus and variable compensation.
• Paid parental leave for primary and secondary caregivers.
• Purchased leave, volunteer leave, and LiveWell leave programs.
• Novated leasing, in-house training programs, and corporate discount programs.