Customer Care Consultant

Location: Singapore; primarily office-based

Company

hirify.global provides commercial and personal insurance solutions through a global property and casualty insurance network.

What you will do

• Provide voice and non-voice customer service and inbound sales across phone, email, and digital channels.
• Support policy servicing, renewals and retention, cancellation rescue, new business, and insurance issuance-related requests.
• Record complete and accurate customer interaction information in the CRM system.
• Resolve customer problems, complaints, and feedback while delivering a consistent, personalized experience.
• Promote and cross-sell insurance products and services to support revenue and conversion targets.
• Contribute customer insights to continuous improvement, customer journey redesign, camphirify.globalns, and contact-center initiatives.

Requirements

• Relevant customer service experience in a contact-center environment.
• Excellent telephone etiquette, communication, interpersonal, and problem-solving skills.
• Fluent written and spoken English, plus Bahasa Melayu, Mandarin, or Tamil.
• Resilient, resourceful, self-directed, motivated, and able to adapt to change.
• Knowledge of call-center systems and the Microsoft Office application suite.
• Able to meet contact-center KPIs and perform additional or overtime duties when operationally required.

Nice to have

• Certificate in General Insurance.
• Health Insurance Certification.

Culture & Benefits

• Primarily office-based collaboration with colleagues and clients.
• Total Rewards benefits covering health, wellbeing, financial security, and professional development.
• Continuous learning and development opportunities.
• Inclusive workplace supported by cultural awareness activities and Employee Resource Groups.