Central Planning Specialist (Life Sciences)

Location: Anderlecht, Belgium; permanent onsite position

Company

hirify.global is an independent technology consulting firm providing business guidance and solutions through its Information System & Digital, Telecom, Life Sciences, and Engineering business lines.

What you will do

• Plan and allocate resources for preventive maintenance, repairs, mandatory modifications, meetings, training, holidays, sick leave, and on-call duties.
• Rotate between dispatch management and service activity planning to ensure operational continuity.
• Manage the LocalSupport mailbox and coordinate interventions with field resources, including FSE, IT, and FAS teams.
• Assign qualified field service engineers using the Knowledge Matrix, considering availability, urgency, SLA response time, and intervention type.
• Create and update CRM cases and work orders in coordination with the RCSC.
• Transfer troubleshooting information to field resources and maintain proactive communication with customers and internal teams.

Requirements

• Fluent French, Dutch, and English, spoken and written; all three languages are mandatory.
• Customer-facing attitude with empathy and professionalism.
• Problem-solving and prioritization skills, including decision-making under time constraints.
• Negotiation and influencing skills for adjusting plans and managing expectations.
• Comfortable working with Windows and Google Suite.
• Organized, rigorous, and able to manage multiple requests simultaneously.

Nice to have

• Knowledge of SAP.

Culture & Benefits

• Long-term projects averaging more than 18 months with major accounts and support from internal Centers of Excellence.
• Structured management support, project check-ins, and monthly access to HR.
• Functional and geographic mobility opportunities across four areas of expertise and more than 60 countries.
• Access to training modules, fully funded Microsoft certifications, and in-house AI initiatives.
• Health insurance, remote work options, meal vouchers, a time savings account, and a referral bonus.

Hiring process

• Brief virtual or phone call.
• Approximately three interviews with the line manager and relevant team members.
• Potential case study, role play, technical assessment, or problem-solving exercise depending on the role.