Customer Success Executive

Location: Remote in the US, in a metropolitan city with access to a major airport; domestic and international travel up to 30%.

Salary: $140,000–$165,000 base per year, plus variable pay targeted at 35% of base salary.

Company

hirify.global provides enterprise pricing intelligence software that helps large companies identify hidden margin, govern pricing decisions, and optimize value capture across pricing and quote-to-cash processes.

What you will do

• Lead strategic onboarding, implementation governance, adoption, and value realization for enterprise customers.
• Develop customer success plans, measurable outcomes, milestones, transformation goals, and multi-year account roadmaps.
• Act as a trusted advisor to executives, pricing leaders, revenue management teams, and business stakeholders; conduct Executive Business Reviews and Top-to-Tops.
• Own retention and renewal outcomes for a strategic portfolio, assess risks, maintain forecasts, and drive customer satisfaction and loyalty.
• Identify and influence upsell, cross-sell, and enterprise-wide expansion opportunities in partnership with Sales and Success Leadership.
• Manage customer health and performance metrics, mentor Customer Success Managers, and collaborate with Product, Engineering, Professional Services, Support, Marketing, and Sales.

Requirements

• Minimum 10 years of experience in Customer Success, Account Management, Strategic Consulting, Enterprise SaaS, or a related customer-facing role.
• Proven experience managing strategic or enterprise accounts with significant ARR responsibility.
• Demonstrated success driving customer retention, expansion, and executive-level engagement.
• Strong business acumen and the ability to align technology solutions with customer business objectives.
• Experience conducting Executive Business Reviews and presenting to C-level stakeholders.
• Strong analytical skills for interpreting customer data, business performance metrics, and success indicators.
• Experience with Microsoft Office Suite, CRM platforms such as Salesforce, HubSpot, and Groove, and AI LLMs.
• Exceptional communication, relationship management, and strategic planning skills.
• A bachelor's degree in Business, Communications, Marketing, Technology, or a related field is preferred.

Culture & Benefits

• Full-time employment with a flexible remote setup and support for work-life balance.
• Monthly $260 IT allowance for a laptop, mobile, and internet under a BYOD policy.
• 401(k) contribution matched dollar-for-dollar up to 4%, with immediate vesting.
• 20 vacation days, 3 free sick days, 15 public holidays, and an additional day off during the birthday month.
• Healthcare, dental, and vision coverage; 16 weeks of fully paid maternity leave with a new baby bonus; sabbatical program after 5 years.
• Virtual and in-person meetups, social activities, diversity and inclusion initiatives, holiday bonuses, and referral bonuses.