Customer Success (Large Accounts)

Location: Hybrid, Madrid, Spain

Company

hirify.global provides personalized and sustainable employee benefits and engagement experiences, serving communities through a multicultural organization of 5,000 experts across 29 countries.

What you will do

• Manage and nurture relationships with strategic enterprise clients through Teams, phone calls, and on-site meetings when required by commercial needs.
• Identify upselling and cross-selling opportunities for products and services.
• Conduct regular client reviews and satisfaction assessments.
• Collaborate with sales and account management teams to address client needs and provide updates on new products and services.
• Prepare and present reports on client relationship metrics and performance.
• Support renewals, expansion planning, and re-bids in coordination with the Tender Specialist.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 4–8 years of experience in client relationship management for a large company or in a related field.
• Fluent Spanish and English.
• Result-driven, resilient, proactive, adaptable, and customer-centric.
• Persuasive communication, active listening, negotiation, planning, and organization skills.
• Ability to work under pressure and tolerate rejection.

Culture & Benefits

• Meaningful work supporting sustainable, personalized employee experiences and local communities.
• Multicultural, fast-paced, innovative, inclusive, and diverse workplace.
• Focus on wellbeing, work-life balance, experimentation, and new ideas.
• Learning and career development support.
• Permanent regular employment.

Hiring process

• Video or face-to-face interview with the Recruiter or HRBP.
• Video or face-to-face interview with the Sales Manager.
• Video or face-to-face interview with the Sales Director.