Senior Customer Success Manager (AI)

Location: London, United Kingdom. Must be authorised to work full-time in the UK; visa sponsorship or work authorization will not be provided.

Company

hirify.global is a global climate technologies company developing HVACR, cold-chain, building technology, and smart building analytics solutions through its Bueno platform.

What you will do

• Build relationships with executives, managers, end users, partners, and B2B clients across the built environment sector.
• Develop and execute customer success plans covering onboarding, adoption, retention, renewals, and account expansion.
• Lead client onboarding, implementation, product training, and ongoing platform guidance in collaboration with sales, product, and services teams.
• Provide technical and engineering support for HVAC, refrigeration, building systems, energy performance, and sustainability outcomes.
• Prepare reporting, performance insights, customer metrics, and executive summaries while acting as a senior escalation point.
• Improve customer success tools, workflows, and processes while helping scale operations across the UK market.

Requirements

• 5+ years of experience in commercial refrigeration, building analytics, energy optimisation, or related technical environments.
• 3+ years of experience managing complex stakeholder relationships in customer success, professional services, or client-facing roles.
• Native-level French and the ability to support French-speaking clients and stakeholders.
• Strong technical knowledge of HVAC, building systems, energy efficiency, energy calculations, and measurement and verification principles.
• Knowledge of the built environment and building services market, plus strong project management, organisation, and communication skills.
• Full-time UK work authorisation is required; sponsorship is not available.

Nice to have

• Technical expertise with refrigeration systems.
• Commercial experience in the retail refrigeration market.
• Experience with analytics, data modelling, or performance reporting platforms.

Culture & Benefits

• Collaborative, open, and inclusive work environment focused on sustainability.
• Development support from onboarding through senior leadership.
• Flexible and competitive benefits plans.
• Flexible time off, including parental, vacation, and holiday leave.
• Employee resource groups supporting inclusion, belonging, and community building.