Customer Success Enablement Manager (AI)

Location: Hybrid role based at the 240 Blackfriars office in London, UK, with in-person work three days a week or more.

Company

hirify.global provides data-driven digital services, technology market intelligence, advertising, custom content, and demand generation for technology buyers and sellers.

What you will do

• Create client-ready emails, reports, PowerPoint presentations, and executive summaries aligned with account strategies and Customer Success roadmaps.
• Use AI and automation tools to improve the creation and scalability of customer deliverables.
• Analyze customer data to identify satisfaction, growth, and risk-mitigation opportunities.
• Support client retention, renewals, and account growth initiatives.
• Maintain outcome-based Customer Success templates, playbooks, and reusable automations.
• Prioritize work, meet deadlines, and track activity status through workflow management tools.

Requirements

• 1–3 years of experience in Customer Success, Sales, or Revenue Operations with a record of improving productivity and outcomes.
• Strong written and verbal communication skills, including the ability to use data effectively in client communications.
• Proficiency in Microsoft Excel, PowerPoint, and Word.
• Familiarity with Customer Success platforms and analytics tools such as Gainsight, Salesforce, Tableau, or GoodData.
• Strong troubleshooting, problem-solving, attention to detail, and time-management skills.
• Interest in emerging AI capabilities and their application to Customer Success.

Culture & Benefits

• In-person and online social events, diversity and inclusion networks, and a welcoming community.
• Up to four paid volunteer days per year with charity match funding.
• Bespoke training, mentoring platforms, LinkedIn Learning access, and support for internal career moves.
• 25 days of annual leave, increasing to 27 days after two years, plus a birthday leave day.
• Flexible personal benefits, company-funded private medical cover, wellbeing support, and mental health resources.
• ShareMatch participation, recognition programmes, and collaboration with international teams.