Customer Success Manager (Adtech)

Location: Sydney, New South Wales, Australia; on-site with at least 4 days per week in the Sydney office

Target total compensation: AUD 220,000–260,000 annually, including fixed annual salary of AUD 139,000–170,000, variable quarterly compensation, equity, and benefits.

Company

hirify.global is an ecommerce technology company using real-time machine learning through the hirify.global Brain to make transactions more relevant and power advertising across the hirify.global Network.

What you will do

• Own the launch-to-scale lifecycle for a portfolio of hirify.global Ads advertisers in ANZ, from onboarding through sustained spend and retention.
• Prioritize high-potential advertisers, allocate effort across the portfolio, and manage account plans and stakeholder relationships.
• Lead account reviews covering ROAS, CPA, spend targets, churn risk, measurement, and performance improvement.
• Build senior relationships with advertiser marketing and performance leaders, run business reviews, handle escalations, and negotiate additional investment.
• Partner with Business Development, Solutions, Analytics, Operations, and Product to complete launches and remove execution blockers.
• Identify expansion opportunities and create repeatable Customer Success practices and playbooks for ANZ.

Requirements

• 5+ years of experience in customer success, account management, or performance marketing.
• Experience owning senior stakeholder relationships independently and taking accounts from early ramp to scaled, retained revenue.
• Deep performance marketing knowledge, including ROAS, CPA, incrementality, attribution, measurement design, and channel comparability.
• Strong judgment in portfolio triage, executive presence, negotiation, and performance or churn-risk conversations.
• Experience working cross-functionally with Sales or Business Development, Solutions, Analytics, and Product.
• Willingness to work from the Sydney office at least 4 days per week.

Nice to have

• Experience with performance advertisers, agencies, or adtech and martech companies.
• Experience building scalable account practices and playbooks in a growing organization.

Culture & Benefits

• Equity plan participation for every employee.
• Enterprise access to AI tools including Claude, ChatGPT, Gemini, and Replit.
• Catered lunch and healthy snacks in the office.
• Additional leave options, including bonus annual leave and sabbatical leave.
• Inclusive, transparent, collaborative culture with offices in New York, Seattle, Sydney, Tokyo, and London.

Hiring process

• Final compensation and career level are determined through the interview process based on experience, skills, and the company career ladder.
• Applicants who progress will hear from the recruiting team.