Customer Success Manager (AI Healthcare)

Location: UK, with approximately 30–40% travel across the UK and EMEA; field-based work

Salary: £60,000–£70,000 per year, plus commission-based earnings

Company

hirify.global is a publicly traded medical technology company developing AI-driven, non-invasive solutions for diagnosing and managing coronary artery disease.

What you will do

• Lead complex, high-visibility, and multi-site implementations of hirify.global solutions across EMEA.
• Own implementation timelines, milestones, training plans, issue resolution, and customer lifecycle outcomes.
• Provide senior clinical applications expertise for cardiac CT, CCTA acquisition, reconstruction, image quality, and hirify.global workflows.
• Design and deliver education programs for radiologists, radiographers, cardiologists, referring clinicians, customers, and commercial teams.
• Drive utilization growth, workflow optimization, customer adoption, and account expansion using operational metrics and customer analytics.
• Standardize implementation playbooks, training standards, and scalable customer-facing processes while collaborating with commercial, medical, technical, product, and US-based teams.

Requirements

• Bachelor’s degree or equivalent experience in medical imaging, radiography, healthcare sciences, engineering, or a related field.
• At least 5 years of relevant clinical, technical, or customer-facing experience in cardiac CT/CCTA imaging or equivalent advanced experience.
• Experience in clinical applications, implementation, customer success, or healthcare technology support, including complex or high-stakes accounts.
• Strong understanding of hospital workflows, healthcare technology implementation, operational metrics, customer analytics, and multi-stakeholder environments.
• Proven project management, presentation, communication, stakeholder management, mentoring, and informal leadership skills.
• Ability to operate autonomously in a field-based role and travel approximately 30–40% across the UK and EMEA.

Nice to have

• Radiographer or clinical imaging background.
• Familiarity with PACS and EMR environments.
• Experience with customer education, train-the-trainer programs, multiple CT scanner platforms, or healthcare systems.
• Experience in SaaS, digital health, AI-enabled healthcare, operational dashboards, analytics, or process improvement.

Culture & Benefits

• Permanent, full-time employment.
• Commission-based earnings in addition to the base salary.
• Work focused on improving patient care and precision heartcare.
• Collaboration with regional, global, clinical, commercial, technical, medical, marketing, and product stakeholders.
• Participation in educational workshops, user meetings, congresses, and customer-facing events.