Senior Processing Representative

Location: Baltimore, MD, United States

Company

IT staffing and services provider supporting Fortune 500 and mid-size companies through staff augmentation, talent management, permanent placement, and vendor management programs.

What you will do

• Evaluate incoming new account documents and inquiries.
• Research issues and determine the validity of documents and related actions.
• Develop subject matter expertise in regulatory, policy, and procedural requirements.
• Perform quality sampling of documents processed by other areas.
• Respond to escalated issues and support branch offices, National Operations, and other product areas.
• Resolve conflicts and customer issues while meeting service-level agreements and volume-based quotas.

Requirements

• Professional experience, analytical skills, and the ability to work efficiently in a fast-paced environment.
• Excellent written and verbal communication skills.
• Strong organization, attention to detail, dependability, and self-motivation.
• Computer literacy and proficiency with Microsoft Office Suite.
• Typing speed of at least 35 words per minute and ten-key proficiency by touch.
• College graduation or a high school diploma with equivalent work experience.

Culture & Benefits

• Full-time position with varying shifts based on volume and business needs.
• Collaborative environment with support for internal and external customers.
• Opportunity to develop deeper business and regulatory expertise.
• Service-oriented, quota-driven work environment with defined service-level agreements.