Customer Advocate

Location: Mesa, Arizona, United States; onsite in a typical office environment

Company

hirify.global is a homebuilding company focused on customer service, employee wellbeing, and work-life balance.

What you will do

• Monitor social media and online review platforms for conversations about hirify.global and homeowners.
• Respond promptly to customer calls, emails, and online messages with empathetic and personable service.
• Resolve escalated homeowner issues by coordinating with local divisions, field personnel, and internal partners.
• Collaborate with the Social Media Manager to maintain a consistent writing style and voice.
• Develop strategic relationships with field personnel and division management teams.
• Share Contact Center responsibilities and perform additional duties as assigned.

Requirements

• 1–3 years of experience in a customer-centric industry.
• Experience providing customer support through social media is preferred.
• Strong organization, follow-up, prioritization, and multitasking skills.
• Ability to communicate calmly and positively with different personality types, including during emotionally charged situations.
• Strong editorial judgment and writing ability demonstrated through successful completion of required in-person assessment tests.
• Strong knowledge of social media channels, platform interaction norms, digital trends, and public relations.

Nice to have

• Knowledge of and passion for the homebuilding industry.

Culture & Benefits

• Development opportunities.
• Flexible time-off program.
• Industry-leading parental leave policy.
• Focus on employee wellbeing and work-life balance.

Hiring process

• Successful completion of required editorial judgment and writing assessment tests in person.