Patient Access Associate Specialist

Location: Onsite at Mercy - Sylvania ED and Imaging in Toledo, Ohio, United States

Salary: $17.00–$18.15 per hour, based on experience. Select shifts may include a shift differential.

Company

hirify.global provides technology-enabled revenue cycle management solutions and point solutions for hospitals, health systems, and affiliated physician groups across the United States.

What you will do

• Perform admitting and pre-registration activities for hospital patients, including collecting demographic, insurance, and financial information.
• Assign accurate medical record numbers, process physician orders, complete medical necessity and compliance checks, and support clean claim rates.
• Verify insurance eligibility, select appropriate plan codes, enter benefit data, and collect point-of-service and past-due balances.
• Explain and obtain signatures for consent, Medicare, Tricare, observation, and other required patient forms.
• Operate the telephone switchboard and provide compassionate customer service to patients, guarantors, colleagues, and other callers.
• Audit patient accounts, maintain accurate documentation, and provide statistical data to Patient Access leadership.

Requirements

• High school diploma or GED required.
• At least 1 year of customer service experience.
• Ability to walk between rooms and push a 10-pound mobile computer station throughout the shift.
• Must be inquisitive and open to innovation, including AI-based process improvements.
• CRCR certification required within 9 months of hire; certification is company-paid.
• Full-time schedule: 7:00 a.m.–3:30 p.m., with weekend and holiday rotation required.

Culture & Benefits

• Comprehensive healthcare, time-off, retirement, and well-being benefits.
• Company-paid professional certification and tuition reimbursement.
• Quarterly and annual incentive programs.
• Culture focused on collaboration, growth, innovation, work-life flexibility, leadership, and purpose.
• Recognition as a Best in KLAS and award-winning healthcare revenue cycle organization.