Support Specialist - Asset & Ticket Management

Location: Mandan, North Dakota, United States. Candidates must be local to the Bismarck/Mandan area and work on-site during the week; a hybrid office/work-from-home schedule may be available after training. Remote work is not available to candidates without prior experience with the organization's software.

Company

Enterprise software solutions and customer support services are provided to energy cooperatives and communications organizations across North America.

What you will do

• Provide application support to internal and external customers.
• Prepare support cases and follow up through resolution.
• Research basic application problems and resolve Member and customer issues.
• Diagnose problems and guide users through solutions for Asset Management and Ticket Management applications.
• Deliver remote training on application processes when needed.
• Collaborate with internal teams and external partners to achieve successful resolutions.

Requirements

• Local presence in the Bismarck/Mandan area and the ability to work on-site during the week.
• At least 1 year of related experience preferred.
• Basic knowledge of business-related software applications and services.
• Strong verbal and written communication, telephone etiquette, and email etiquette.
• Basic research, problem-solving, troubleshooting, multitasking, and time-management skills.
• Bachelor’s degree in a business-related field or equivalent experience preferred; ability to travel as needed.

Nice to have

• Basic knowledge of the energy or communications industries.
• Experience using generative AI tools and technologies to improve productivity and problem-solving.

Culture & Benefits

• Work schedule is discussed during the interview process.
• Hybrid office/work-from-home work may be possible after training.
• Work is guided by values of integrity, relationships, innovation, teamwork, empowerment, and personal development.
• The role includes regular computer and office-equipment work with reasonable accommodations available for employees with disabilities.