Customer Support Specialist II

Location: 100% onsite at the Draper, Utah office, Monday through Friday; shift concludes at 6:00 PM Mountain Time

Company

hirify.global builds SaaS technology for government and education organizations, including HR and compliance workflow solutions.

What you will do

• Provide phone and technical support to hirify.global customers.
• Deliver customer training and best-practice coaching.
• Replicate reported issues in test environments.
• Study product tutorials and documentation before enhancement releases.
• Manage daily support operations, respond to questions, and follow up on reported issues.
• Collaborate with other departments to improve support processes and customer satisfaction.

Requirements

• At least 1 year of experience in training, implementation, or technical support.
• Experience with technical support and/or SaaS products.
• Experience with HRIS or talent management systems is relevant to the role.
• Strong decision-making, analytical, and time-management skills.
• Excellent written and verbal communication skills.
• Bachelor’s degree; a concentration in Human Resources is preferred.

Culture & Benefits

• Medical, dental, and vision benefits for full-time employees effective from day one.
• Generous paid time off and 12 weeks of paid parental leave.
• 401(k) matching.
• Supportive leadership and opportunities for career growth.
• Company-provided lunches, a stocked kitchen, and an onsite gym at the Draper office.
• Inclusive and diverse work environment.

Hiring process

• The process may include AI screening for keywords and minimum qualifications, with recruiter review of results.
• Candidates must confirm unrestricted availability to work onsite in the Draper office Monday through Friday.