Program Manager, Business Operations & Strategic Initiatives (PropTech)

Location: Cleveland, Ohio Office

Company

hirify.global develops real estate software and PropTech solutions that support thriving communities and improve client experiences.

What you will do

• Lead strategic, transformational, and value-creation programs, including cost optimization, growth initiatives, M&A integration, systems implementation, and process transformation.
• Define outcomes, scope, timelines, milestones, resources, governance, stakeholder engagement, and risk-management plans.
• Coordinate cross-functional workstreams across Support, Client Success, Professional Services, Sales, Marketing, Product, IT, Finance, HR, and Operations.
• Identify and implement process improvements that increase efficiency, productivity, scalability, and client experience.
• Establish KPIs, dashboards, reporting frameworks, and executive updates to track program progress and impact.
• Lead change-management and adoption activities, including communications, training, stakeholder buy-in, and resistance management.

Requirements

• Bachelor’s degree in Business, Management, Technology, Operations, or a related field, or equivalent experience.
• 5+ years of program management, project management, or business operations experience.
• Experience leading complex cross-functional initiatives involving multiple stakeholders and business functions.
• Experience partnering with Customer Support, Technical Support, Customer Success, Service Operations, or Professional Services organizations.
• Experience with organizational change management, stakeholder engagement, business adoption, executive presentations, status reporting, and program dashboards.
• Strong communication, facilitation, organizational, analytical, problem-solving, and relationship-management skills, with the ability to influence without direct authority.

Nice to have

• PMP, Prosci, Agile, Lean Six Sigma, or related certification.
• Experience in SaaS, software, technology, support operations, service delivery, customer success, or operational excellence.
• Experience with business transformation or large-scale organizational initiatives.
• Experience leading AI initiatives, identifying use cases, driving adoption, and coordinating cross-functional implementation.
• Familiarity with CRM, customer support, or service management platforms and formal change-management methods such as ADKAR or Prosci.

Culture & Benefits

• People-first culture focused on belonging, inclusion, diversity, equity, and inclusion.
• Employee resource groups and tailored resources supporting professional growth.
• Work in a connected community developing intelligent real estate software solutions.