Merchant Success Specialist (Fintech)

Location: On-site in Riyadh, Saudi Arabia; willingness to relocate to the Riyadh office is required.

Company

hirify.global is a Riyadh-headquartered restaurant management ecosystem and payment technology provider serving food and beverage businesses across the Middle East and more than 35 countries.

What you will do

• Track signed merchant contracts and ensure registration across all systems within 24 hours.
• Coordinate accurate payment installation and implementation with internal teams, external vendors, and service providers.
• Contact merchants after go-live to provide support and training, explain releases and features, and answer reconciliation questions.
• Monitor newly installed devices and service utilization through calls, messages, and regular follow-ups during the first three months.
• Identify potential churn, take preventive action, and work with other teams to resolve merchant issues.
• Identify and implement improvements across the end-to-end payment cycle.

Requirements

• Experience in payment operations is preferred.
• Strong technical skills, including proficiency in Microsoft Excel and data analysis tools.
• Strong analytical, communication, and problem-solving skills.
• Ability to coordinate with finance, engineering, customer support, and third-party service providers.
• Willingness to relocate to and work on-site at the Riyadh office.

Nice to have

• Knowledge of fintech, payment, and food and beverage industries.
• Understanding of payment and local regulatory requirements.
• Arabic language skills.

Culture & Benefits

• Inclusive and diverse culture focused on innovation and flexibility.
• Competitive compensation package with bonuses and potential share participation.
• Regular training and an annual learning stipend.
• Autonomy, mentoring, and challenging professional goals.
• Opportunity to work with colleagues representing more than 30 nationalities across 14 countries.