Retention Officer (Fintech)

TL;DR

Retention Officer (Fintech): Building and nurturing lasting relationships with Swiss clients for a leading trading platform, with an accent on delivering market insights, solving problems, and driving client retention. Focus on understanding client needs, tailoring support, and coordinating across internal teams to ensure long-term client success and platform growth.

Location: Hybrid in London, United Kingdom, serving a Swiss client base. Offers 30 days workation annually from anywhere in the world (restrictions apply).

Company

hirify.global is a leading, award-winning trading platform expanding globally, known for its cutting-edge technology and seamless client experience.

What you will do

• Build lasting relationships with Swiss clients by understanding their trading goals and tailoring support.
• Deliver timely market insights drawing on technical and fundamental analysis.
• Own client issues end-to-end, coordinating with trading operations, compliance, and product teams.
• Train new clients on platform features and trading tools to build confidence and loyalty.
• Drive retention and reactivation through proactive, personalized engagement.
• Hit monthly targets for client satisfaction, portfolio activity, and retention metrics.
• Surface client feedback and insights to product and operations teams for platform evolution.

Requirements

• Fluent in French and/or German (Italian is a strong plus).
• Strong understanding of CFD trading, financial markets, and risk (from hands-on trading or client-facing fintech roles).
• Proven analytical and problem-solving ability to understand retention/churn drivers.
• Clear communication skills (written and verbal) for explaining, persuading, and de-escalating.
• Demonstrated collaboration across functions (trading operations, compliance, product, sales).
• Self-motivated and target-driven with an ownership mindset.
• Comfortable with shift rotation (morning/afternoon) for global trading hours.

Nice to have

• Advanced Excel skills for data analysis, client segmentation, and performance tracking.

Culture & Benefits

• Competitive salary.
• Work-Life Harmony and generous annual leave policy.
• Comprehensive health and pension benefits (location-specific perks).
• Employee Referral Program.
• 30 days of "Workation Wonderland" to work remotely from anywhere in the world (restrictions apply).
• Two additional paid volunteer days annually.
• Opportunity to be a key player in the digital assets movement within a dynamic, expanding company.