Junior Retention Officer (German)

Location: Hybrid in London, England, United Kingdom, or Dubai

Company

A leading trading platform delivering technology-driven trading products and client experiences globally.

What you will do

• Build lasting relationships with Swiss clients by understanding their trading goals, risk appetite, and knowledge level.
• Provide timely market insights using technical and fundamental analysis across financial instruments.
• Own client issues end-to-end and coordinate with trading operations, compliance, and product teams to resolve them.
• Train new clients on platform features and trading tools during onboarding.
• Drive retention and reactivation through proactive outreach, follow-ups, and personalized engagement.
• Identify client feedback patterns and share insights with product and operations teams.

Requirements

• Native-level German and strong English required; Italian or French is a plus.
• Interest in financial markets and CFD trading; previous industry experience is not required.
• Analytical and problem-solving skills connecting client behavior, market conditions, and platform usage.
• Clear written and verbal communication, including persuasion and de-escalation.
• Resilience, persistence, ownership, and a target-driven mindset.
• Willingness to learn and grow in sales, account management, customer success, marketing, or another client-facing field.

Nice to have

• Excel skills and interest in working with AI-powered tools.

Culture & Benefits

• Hybrid work arrangement with location-specific benefits and perks.
• Annual leave policy and two additional paid volunteer days each year.
• Medical insurance and pension benefits.
• Employee referral program.
• Up to 30 additional days of remote work from anywhere in the world through the workation program, subject to restrictions.