Medical Field Service Engineer - Utrecht

Location: Utrecht, with regular travel within Belgium, including Wallonia, and occasional travel to the Netherlands.

Company

hirify.global develops vital organ therapy products, digital solutions, and advanced services, with a focus on kidney care and dialysis.

What you will do

• Install, service, and maintain hirify.global renal therapy products according to acquired certifications.
• Support renal technologies used for in-center therapies.
• Build communication and partnerships with customers, healthcare professionals, team members, and business contacts.
• Perform service activities within the quality system and follow GDP, GMP, EHS, and country-specific requirements.
• Record service activity accurately in ERP service systems and escalate complaints or service issues to a supervisor.
• Identify customer business opportunities, provide phone assistance, and participate in the on-call program when exceptionally required.

Requirements

• Technical bachelor's degree, preferably in medical instruments or electromechanics, or equivalent qualifications.
• Initial experience in field service or technical support is advantageous.
• Fluent Dutch and good English are required.
• Customer-focused approach, strong problem-solving skills, and technical competence.
• Excellent communication and interpersonal skills, with the ability to work independently and as part of a team.
• Willingness to travel within Belgium and occasionally to the Netherlands.

Culture & Benefits

• Comprehensive training and ongoing guidance from managers and peers.
• Collaborative technical services environment with shared responsibility for customer support and problem-solving.
• Flexible scheduling and willingness to support colleagues and customers when needed.
• Career development support within the organization.