Parent Support Specialist I (EdTech)

Location: Remote within the United States; applications are accepted from specified states only. Flexible availability is required during traditional business hours in the Pacific Time Zone. U.S. work eligibility is required.

Compensation: $20–$25 per hour

Company

hirify.global provides customized education programs and resources to families and has served more than 100,000 students.

What you will do

• Provide immediate support to parents by phone, text, email, chat, video conference, and social media forums.
• Answer questions about children’s educational programs and help families build schedules suited to individual needs.
• Triage requests in the help-ticketing system and maintain accurate interaction records, FAQs, and databases.
• Coordinate with support colleagues, team leads, and partner schools to resolve complex situations.
• Manage intervention processes and help families meet program requirements.
• Assist with Q&A sessions, parent information sessions, and community events.

Requirements

• Must be eligible to work in the United States.
• Must maintain flexible availability during traditional Pacific Time business hours.
• One to three years of experience in customer service, account management, or marketing.
• Associate’s degree from an accredited college or university, or related advanced learning experience.
• Strong verbal and written communication, organization, patience, and real-time problem-solving skills.
• Familiarity with Gmail, Calendar, Docs, Forms, Sheets, and other Google products; access to a smartphone, high-speed internet, computer, webcam, and headset.

Nice to have

• Hands-on experience with CRM or ticketing platforms such as HubSpot, Intercom, or Zendesk.

Culture & Benefits

• Customer-first culture focused on delivering value to learners and families.
• Emphasis on direct action, transparent problem-solving, continuous learning, and open feedback.
• High standards for quality, prioritization, collaboration, and professional communication.
• Remote work arrangement within the approved U.S. states.