ServiceNow Administrator, BA Enablement Associate (ServiceNow)

Location: Canada; Calgary preferred. Full-time role with availability required during standard U.S. business hours.

Compensation Range: $61,500–$92,900 CAD per year

Company

hirify.global is a global professional services provider serving middle-market clients.

What you will do

• Support the administration and daily operations of business applications used by the Dynamics 365 practice.
• Administer ServiceNow Incident, Problem, Change, Request, and Knowledge Management modules.
• Configure forms, lists, workflows, notifications, business rules, UI policies, and low-code automation solutions.
• Manage users, groups, roles, and access controls in line with governance and security standards.
• Troubleshoot platform issues, perform root cause analysis, and coordinate resolution with Corporate IT and DASH teams.
• Support integrations, reporting, data imports and exports, UAT, releases, documentation, training, and user adoption.

Requirements

• 1–3 years of experience supporting enterprise applications, business systems, IT operations, or platform administration.
• Experience with or exposure to ServiceNow; experience administering ServiceNow is preferred.
• Strong written and verbal communication skills for working with technical and non-technical stakeholders.
• Strong organization, prioritization, independent working, and cross-functional collaboration skills.
• Customer service mindset and commitment to a positive user experience.
• Availability to work during standard U.S. business hours.

Nice to have

• Bachelor’s degree in Information Technology, Information Systems, Business, or a related field, or equivalent experience.
• ServiceNow Certified System Administrator certification, or willingness to obtain it within six months of hire.
• ITIL Foundation certification.
• Familiarity with Microsoft Dynamics 365, Power Platform, or related Microsoft technologies.
• Experience with documentation, training materials, change management, user adoption, or process improvement.

Culture & Benefits

• Competitive benefits and compensation package.
• Flexible scheduling to support work-life balance while serving clients.
• Inclusive workplace with equal-opportunity and reasonable-accommodation commitments.

Hiring process

• Accommodation is available upon request during the recruitment process.