Technical Support Coordinator

Location: Toronto, Canada; 100% onsite with no hybrid option. The role requires 12-hour shifts in a 24x7 rotation, including days, holidays, weekends, and overnights.

Salary: CAD 58,000–65,000 annually, plus eligibility for a short-term incentive plan.

Company

hirify.global is a Canadian financial technology company providing secure digital payments, identity verification, and fraud protection services.

What you will do

• Monitor application and infrastructure health and identify potential issues before escalation.
• Respond to incidents and outages, perform initial triage and impact assessments, and escalate events to Level 2 Support.
• Collaborate with cross-functional and support teams to resolve complex technical issues and perform recovery procedures.
• Document incidents, troubleshooting steps, resolutions, playbooks, knowledge articles, and process documentation.
• Support Incident, Change, Release, and Problem management processes, including chronic, recurring, and aging incidents.
• Identify automation opportunities and participate in new projects and initiatives.

Requirements

• Fluency in English and French, both written and spoken, is required.
• Degree or diploma in Computer Science, Computer Engineering, Information Security, or equivalent work experience.
• 2–3 years of experience in technology operations in a 24x7 environment.
• Proficiency with event management tools and network monitoring systems; familiarity with ServiceNow, Jira, Splunk, PagerDuty, and Dynatrace.
• Strong problem-solving, analytical, communication, organization, multitasking, and teamwork skills.
• Must be eligible to work full-time for hirify.global in Canada and hold or be eligible to obtain Government of Canada Secret Clearance.

Nice to have

• ITIL V4 certification or higher.

Culture & Benefits

• Vacation and wellness days.
• Employer-paid benefits coverage.
• Employer-funded RRSP program.
• Confidential 24/7 employee and family assistance program.
• Pregnancy and parental leave top-up.
• Charitable donation matching with United Way.